NPE IVR Outage

Incident Report for Digital Pharmacist

Postmortem

On Wednesday, November 6th, 2019, Digital Pharmacist reported an incident with their services. Our service provider, Google Cloud Platform, had an issue which impacted our ability to deliver services for our clients. The incident impacted clients using our New Pharmacy Experience including the Messaging, IVR NPE, and dashboards.

We apologize for any inconvenience this may have caused you.

Posted Nov 07, 2019 - 16:56 CST

Resolved

This incident has been resolved. We will be providing an incident report by the end of today.

Posted Nov 07, 2019 - 07:41 CST

Monitoring

A fix has been implemented, we will continue to monitor the fix for a few hours.

Posted Nov 06, 2019 - 11:02 CST

Update

We are continuing to work on a fix for this issue.

Posted Nov 06, 2019 - 09:50 CST

Identified

The issue has been identified and fix is being implemented. We will update you shortly once the correction is in place.

Posted Nov 06, 2019 - 09:46 CST

Investigating

We are currently investigating this issue.

Posted Nov 06, 2019 - 09:17 CST

This incident affected: IVR Services (NPE IVR).