All Systems Operational

About This Site

This page allows you to monitor the status and performance of our core systems. You can subscribe for updates above.

If all systems listed are operational but your store is experiencing a problem, you may have local internet, connectivity or pharmacy management system related issues. Please visit https://www.digitalpharmacist.com/support/ or give our support line a call at (877) 959-7550.

Website Services ? Operational
Mobile App Services ? Operational
Content Services ? Operational
Pharmacy Dashboard ? Operational
Inbox / Messaging ? Operational
Telemanager IVR ? Operational
Denver IVR ? Operational
Newark IVR ? Operational
Outbound Messaging Services Operational
Outbound SMS Messaging Service ? Operational
Outbound Voice Messaging Service ? Operational
Google Cloud Services Operational
Google Cloud Platform Google Cloud Storage ? Operational
Google Cloud Platform Google Cloud SQL ? Operational
Google Cloud Platform Google Compute Engine ? Operational
Google Cloud Platform Google Kubernetes Engine ? Operational
Refill Processing Operational
90 days ago
99.75 % uptime
Today
IVR Services Operational
90 days ago
99.81 % uptime
Today
NPE IVR ? Operational
90 days ago
99.81 % uptime
Today
Digital Pharmacist IVR Services (Legacy Cloud) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jan 24, 2020

No incidents reported today.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Resolved - This incident has been resolved.
Jan 16, 11:12 CST
Monitoring - A fix has been applied and voicemail transcriptions are now working for all new voicemails.

We will continue to monitor this and provide additional information tomorrow.
Jan 15, 21:46 CST
Update - Our provider's Support Team has acknowledged that this issue can be replicated and they have assigned resources to mitigate the issues. Our team is on standby and will continue to provide updates as they become available.
Jan 15, 17:12 CST
Identified - We have confirmed the source of the issue is related to our provider's voice transcription APIs.

We have contacted their Support team and are awaiting a resolution.
Jan 15, 14:19 CST
Investigating - We are currently investigating reports of missing voicemail transcriptions.
Jan 15, 14:05 CST
Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.