All Systems Operational

About This Site

This page allows you to monitor the status and performance of our core systems. You can subscribe for updates above.

If all systems listed are operational but your store is experiencing a problem, you may have local internet, connectivity or pharmacy management system related issues. Please visit https://www.digitalpharmacist.com/support/ or give our support line a call at (877) 959-7550.

Uptime over the past 90 days. View historical uptime.
Website Services ? Operational
Mobile App Services ? Operational
Content Services ? Operational
Pharmacy Dashboard ? Operational
Inbox / Messaging ? Operational
Telemanager IVR ? Operational
Denver IVR ? Operational
Newark IVR ? Operational
Outbound Messaging Services Operational
Outbound SMS Messaging Service ? Operational
Outbound Voice Messaging Service ? Operational
Google Cloud Services Operational
Google Cloud Platform Google Cloud Storage ? Operational
Google Cloud Platform Google Cloud SQL ? Operational
Google Cloud Platform Google Compute Engine ? Operational
Google Cloud Platform Google Kubernetes Engine ? Operational
Refill Processing Operational
90 days ago
100.0 % uptime
Today
IVR Services Operational
90 days ago
99.89 % uptime
Today
NPE IVR ? Operational
90 days ago
99.89 % uptime
Today
Digital Pharmacist IVR Services (Legacy Cloud) ? Operational
Newsletters ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Feb 19, 2020

No incidents reported today.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Websocket Listener Service
Resolved - Refill processing is resolved.
Feb 12, 12:27 CST
Monitoring - Refills are now performing as expected. We will continue to monitor performance.
Feb 12, 10:57 CST
Identified - We have identified an issue where the WebSocket Listener Service lost connection from the pharmacy's client machine. The issue can be resolved by restarting the 'WebSocketListener' Service or rebooting the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides. Pharmacies impacted will receive faxes until the connection has been restored. This may also cause delayed orders to the pharmacy.
Feb 12, 08:02 CST
Feb 11, 2020
Newsletters not distributed
Resolved - Newsletters are delayed in being processed and distributed due to an issue with our distributor. We are working with them to resolve the issue.
Feb 11, 07:58 CST
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020
IVR Refill Processing Performance Degradation
Resolved - This incident has been resolved.
Feb 6, 15:30 CST
Monitoring - The issue has been identified and resolved. Some clients may still experience performance issues. We are continuing to monitor the performance.
Feb 6, 11:52 CST
Investigating - We are currently investigating an issue where the WebSocket Listener Service lost connection from the pharmacy's client machine. The issue can be resolved by restarting the 'WebSocketListener' Service or rebooting the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides. Pharmacies impacted will receive faxes until the connection has been restored. This may also cause delayed orders to the pharmacy.
Feb 6, 08:08 CST
Feb 5, 2020

No incidents reported.

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