Update - This morning we continued to observe connection issues, specifically between 12 AM - 9 AM Eastern Time. The system appears stable at the moment but our teams are still diligently investigating.
Aug 31, 14:44 CDT
Investigating - We have identified an issue where the WebSocket Listener Service is loosing connection from the pharmacy's client machine. This impacts refill processing so you may experience delays in refill requests and status.
Aug 25, 08:47 CDT

About This Site

This page allows you to monitor the status and performance of our core systems. You can subscribe for updates above.

If all systems listed are operational but your store is experiencing a problem, you may have local internet, connectivity or pharmacy management system related issues. Please visit https://www.digitalpharmacist.com/support/ or give our support line a call at (877) 959-7550.

Mobile App Services ? Operational
Content Services ? Operational
Pharmacy Dashboard ? Operational
Inbox / Messaging ? Operational
Telemanager IVR (Deprecated) -> please use IVR Services/Legacy Cloud ? Operational
Newark IVR ? Operational
Outbound Messaging Services Operational
Outbound SMS Messaging Service ? Operational
Outbound Voice Messaging Service ? Operational
Refill Processing Degraded Performance
90 days ago
88.0 % uptime
Today
IVR Services Operational
90 days ago
100.0 % uptime
Today
NPE IVR ? Operational
90 days ago
100.0 % uptime
Today
Digital Pharmacist IVR Services (Legacy Cloud) ? Operational
Newsletters ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
Website Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 18, 2021

No incidents reported today.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021
Resolved - The incident has been resolved
Sep 11, 06:28 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 19:28 CDT
Update - We are continuing to mitigate a high volume of traffic and restore connectivity
Sep 10, 16:18 CDT
Identified - We're currently working to mitigate a high volume of traffic and restore connectivity
Sep 10, 15:56 CDT
Investigating - We're investigating connectivity issues to our platform.
Sep 10, 15:55 CDT
Sep 10, 2021
Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.