All Systems Operational

About This Site

This page allows you to monitor the status and performance of our core systems. You can subscribe for updates above.

If all systems listed are operational but your store is experiencing a problem, you may have local internet, connectivity or pharmacy management system related issues. Please visit https://www.digitalpharmacist.com/support/ or give our support line a call at (877) 959-7550.

Mobile App Services ? Operational
Content Services ? Operational
Pharmacy Dashboard ? Operational
Inbox / Messaging ? Operational
Telemanager IVR (Deprecated) -> please use IVR Services/Legacy Cloud ? Operational
Newark IVR ? Operational
Outbound Messaging Services Operational
Outbound SMS Messaging Service ? Operational
Outbound Voice Messaging Service ? Operational
Refill Processing Operational
90 days ago
100.0 % uptime
Today
IVR Services Operational
90 days ago
98.9 % uptime
Today
NPE IVR ? Operational
90 days ago
98.9 % uptime
Today
Digital Pharmacist IVR Services (Legacy Cloud) ? Operational
Newsletters ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
Website Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 24, 2020

No incidents reported today.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020
Completed - The scheduled maintenance has been completed.
Sep 20, 12:00 CDT
Verifying - Verification is currently underway for the maintenance items.
Sep 20, 11:36 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 11:00 CDT
Scheduled - Digital Pharmacist will be performing some minor updates to our Refill Processing and Outbound Notification platforms. While our engineering team does not expect any major disruption of service, there is potential for a short drop in connection with our secure cloud infrastructure. Most connection issues of this nature can be easily resolved by restarting the 'WebSocketListener' Service or rebooting the local computer where the Refill TeleManager Software (Application with Red Telephone Icon) resides in your pharmacy network. Pharmacies impacted will receive faxes until the connection has been restored. This may also cause delayed orders to the pharmacy. If you require any assistance, feel free to reach out to our Customer Success Team at help@digitalpharmacist.com or 877-959-7550.
Sep 16, 15:56 CDT
Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
Resolved - The issue has been resolved. We will continue to monitor the services. Thank you for your patience.
Sep 10, 16:02 CDT
Monitoring - Our service provider has identified and corrected the issue. We will continue to monitor the services throughout the day.
Thank you for your patience.
Sep 10, 08:42 CDT
Identified - Our service provider has identified the issue and is working to resolve it.
Sep 10, 07:55 CDT
Update - We are still experiencing issues and researching a solution. Only a small number of clients are impacted by this issue. If you are experiencing the issue, please contact our support team.
Sep 9, 13:07 CDT
Investigating - We are experiencing are experiencing an issue with our Voice Services. We are investigating and working with our Service Provider to resolve the issue. Thank you for your patience.
Sep 9, 09:05 CDT