Monitoring - We've received alerts of call quality and connection issues from yesterday afternoon. Certain calls were not connecting. Other calls exhibited degraded audio quality. These symptoms are in line with previous DDoS attacks. We are continuing to monitor the situation and work with our carrier on these issues.
Nov 18, 08:52 CST
Nov 18, 08:52 CST
Identified - Our voice provider is reporting and troubleshooting failed calls and degraded audio issues for 20% of all inbound calls. We are monitoring carefully.
Nov 12, 15:32 CST
Nov 12, 15:32 CST
Update - At approximately 1:30pm EST this afternoon, our voice service providers began experiencing issues with an underlying carrier which resulted in a portion of inbound calls returning a busy signal/tone. The recovery efforts are still in progress and they are monitoring the situation.
Nov 9, 17:09 CST
Nov 9, 17:09 CST
Monitoring - Our carrier has corrected the issue from earlier today and all phone numbers are operational.
Sep 30, 16:52 CDT
Sep 30, 16:52 CDT
Update - Ongoing intermittent issues with a select few phone numbers are being investigated.
Sep 30, 10:04 CDT
Sep 30, 10:04 CDT
Investigating - We are currently investigating this issue.
Sep 29, 09:52 CDT
Sep 29, 09:52 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 11:52 CDT
Sep 28, 11:52 CDT
Update - Additional information has come to light regarding the specific nature of the issue: One of the largest telecom providers in North America is experiencing intermittent service interruptions that are widespread and far-reaching. The core of the issue is not native to Digital Pharmacist or our provider's infrastructure or services. However as the interruptions are impacting higher level service providers, the telecom industry is experiencing the overall impact.
Sep 27, 14:54 CDT
Sep 27, 14:54 CDT
Investigating - Infrastructure is functioning normally. Intermittent issues are being experienced with a select few numbers and widespread downtime is not anticipated for our customers.
Sep 27, 11:19 CDT
Sep 27, 11:19 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 11:52 CDT
Sep 28, 11:52 CDT
Update - This morning we continued to observe connection issues, specifically between 12 AM - 9 AM Eastern Time. The system appears stable at the moment but our teams are still diligently investigating.
Aug 31, 14:44 CDT
Aug 31, 14:44 CDT
Investigating - We have identified an issue where the WebSocket Listener Service is loosing connection from the pharmacy's client machine. This impacts refill processing so you may experience delays in refill requests and status.
Aug 25, 08:47 CDT
Aug 25, 08:47 CDT
About This Site
This page allows you to monitor the status and performance of our core systems. You can subscribe for updates above.
If all systems listed are operational but your store is experiencing a problem, you may have local internet, connectivity or pharmacy management system related issues. Please visit https://www.digitalpharmacist.com/support/ or give our support line a call at (877) 959-7550.
Mobile App Services
?
Operational
Content Services
?
Operational
Pharmacy Dashboard
?
Operational
Inbox / Messaging
?
Operational
Telemanager IVR (Deprecated) -> please use IVR Services/Legacy Cloud
?
Operational
Newark IVR
?
Operational
Outbound Messaging Services
Operational
Outbound SMS Messaging Service
?
Operational
Outbound Voice Messaging Service
?
Operational
Refill Processing
Operational
IVR Services
Operational
NPE IVR
?
Operational
Digital Pharmacist IVR Services (Legacy Cloud)
?
Operational
Newsletters
?
Operational
Websites
Operational
Website Services
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.