Partially Degraded Service

About This Site

This page allows you to monitor the status and performance of our core systems. You can subscribe for updates above.

If all systems listed are operational but your store is experiencing a problem, you may have local internet, connectivity or pharmacy management system related issues. Please visit https://www.digitalpharmacist.com/support/ or give our support line a call at (877) 959-7550.

Uptime over the past 90 days. View historical uptime.
Website Services ? Operational
Mobile App Services ? Operational
Content Services ? Operational
Pharmacy Dashboard ? Operational
Inbox / Messaging ? Operational
Telemanager IVR ? Operational
Denver IVR ? Operational
Newark IVR ? Operational
Outbound Messaging Services Operational
Outbound SMS Messaging Service ? Operational
Outbound Voice Messaging Service ? Operational
Google Cloud Services Degraded Performance
Google Cloud Platform Google Cloud Storage ? Operational
Google Cloud Platform Google Cloud SQL ? Operational
Google Cloud Platform Google Compute Engine ? Operational
Google Cloud Platform Google Kubernetes Engine ? Degraded Performance
Refill Processing Operational
90 days ago
99.45 % uptime
Today
IVR Services Operational
90 days ago
99.91 % uptime
Today
NPE IVR ? Operational
90 days ago
99.91 % uptime
Today
Digital Pharmacist IVR Services (Legacy Cloud) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Nov 11, 2019

No incidents reported today.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
NPE IVR Outage
Postmortem - Read details
Nov 7, 16:56 CST
Resolved - This incident has been resolved. We will be providing an incident report by the end of today.
Nov 7, 07:41 CST
Monitoring - A fix has been implemented, we will continue to monitor the fix for a few hours.
Nov 6, 11:02 CST
Update - We are continuing to work on a fix for this issue.
Nov 6, 09:50 CST
Identified - The issue has been identified and fix is being implemented. We will update you shortly once the correction is in place.
Nov 6, 09:46 CST
Investigating - We are currently investigating this issue.
Nov 6, 09:17 CST
Service Outage
Postmortem - Read details
Nov 7, 16:49 CST
Resolved - This incident is resolved. We will be providing an incident report by the end of today.
Nov 7, 07:41 CST
Update - We are continuing to monitor for any further issues.
Nov 6, 15:04 CST
Monitoring - A fix has been implemented and we are continuing to monitor the applications. We will be updating the status with an incident report within 24 hours.
Nov 6, 11:04 CST
Identified - The issue has been identified and is being implemented. We will update you with more information shortly.
Nov 6, 09:44 CST
Investigating - We are currently investigating the issue.
Nov 6, 09:41 CST
Nov 5, 2019

No incidents reported.

Nov 4, 2019
Local WebSocket Failures
Resolved - This incident has been resolved.
Nov 4, 13:08 CST
Monitoring - We have corrected the issue and are continuing to monitor the connections.
Oct 31, 11:55 CDT
Investigating - The Technical Support Team has identified and are currently investigating an issue where the WebSocket Listener Service lost connection from the pharmacy's client machine. The issue can be resolved by restarting the 'WebSocketListener' Service or rebooting the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides. Pharmacies impacted will receive faxes until the connection has been restored.
Oct 30, 14:23 CDT
Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 29, 2019

No incidents reported.

Oct 28, 2019

No incidents reported.

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