Voice Services Degraded

Incident Report for Digital Pharmacist

Resolved

The issue is resolved.

Posted Jun 19, 2020 - 08:13 CDT

Monitoring

The issue has been resolved. We will continue to monitor the changes made over the next 4 hours.

Posted Jun 17, 2020 - 16:16 CDT

Update

After further analysis, the NPE IVR is not impacted by this performance degradation.

Posted Jun 17, 2020 - 13:52 CDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 17, 2020 - 13:51 CDT

Identified

We are currently experiencing some degraded performance in our voice services. We have identified the issue and are working on a correction. Thank you for your patience.

Posted Jun 17, 2020 - 13:04 CDT

This incident affected: IVR Services (NPE IVR, Digital Pharmacist IVR Services (Legacy Cloud)) and Outbound Messaging Services (Outbound Voice Messaging Service).