Websocket Listener Service

Incident Report for Digital Pharmacist

Resolved

Refill processing is resolved.

Posted Feb 12, 2020 - 12:27 CST

Monitoring

Refills are now performing as expected. We will continue to monitor performance.

Posted Feb 12, 2020 - 10:57 CST

Identified

We have identified an issue where the WebSocket Listener Service lost connection from the pharmacy's client machine. The issue can be resolved by restarting the 'WebSocketListener' Service or rebooting the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides. Pharmacies impacted will receive faxes until the connection has been restored. This may also cause delayed orders to the pharmacy.

Posted Feb 12, 2020 - 08:02 CST

This incident affected: Refill Processing.