Service Outage

Incident Report for Digital Pharmacist

Postmortem

On Wednesday, November 6th, 2019, Digital Pharmacist reported an incident with their services. Our service provider, Google Cloud Platform, had an issue which impacted our ability to deliver services for our clients. The incident impacted clients using our New Pharmacy Experience including the Messaging, IVR NPE, and dashboards.

We apologize for any inconvenience this may have caused you.

Posted Nov 07, 2019 - 16:49 CST

Resolved

This incident is resolved. We will be providing an incident report by the end of today.

Posted Nov 07, 2019 - 07:41 CST

Update

We are continuing to monitor for any further issues.

Posted Nov 06, 2019 - 15:04 CST

Monitoring

A fix has been implemented and we are continuing to monitor the applications. We will be updating the status with an incident report within 24 hours.

Posted Nov 06, 2019 - 11:04 CST

Identified

The issue has been identified and is being implemented. We will update you with more information shortly.

Posted Nov 06, 2019 - 09:44 CST

Investigating

We are currently investigating the issue.

Posted Nov 06, 2019 - 09:41 CST

This incident affected: Websites (Website Services) and Mobile App Services, Content Services, Pharmacy Dashboard, Inbox / Messaging, Refill Processing.