Websocket Listener Services

Incident Report for Digital Pharmacist

Resolved

This incident has been resolved.

Posted Apr 13, 2020 - 17:03 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 13, 2020 - 12:34 CDT

Identified

We have identified an issue where the WebSocket Listener Service lost connection from the pharmacy's client machine. The issue can be resolved by restarting the 'WebSocketListener' Service or rebooting the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides. Pharmacies impacted will receive faxes until the connection has been restored. This may also cause delayed orders to the pharmacy.

Posted Apr 13, 2020 - 08:29 CDT

This incident affected: Refill Processing.