IVR Call Processing Intermittent

Incident Report for Digital Pharmacist

Resolved

After monitoring for several hours all issues are confirmed to be resolved.

Posted Aug 01, 2019 - 20:19 CDT

Monitoring

Our Service Provider is reporting that the service has been stabilized and functioning properly. The Digital Pharmacist team will continue to monitor the system. Thank you for your patience.

Posted Aug 01, 2019 - 16:24 CDT

Investigating

Our Service Provider is currently experiencing intermittent call processing errors. They are currently investigating the issue and are working hard to resolve it.

Posted Aug 01, 2019 - 15:26 CDT