IVR Phone System Outage
Incident Report for Digital Pharmacist
Thank you for your patience. Our service provider has informed us they are fully operational and are no longer experiencing any performance degradation.
Posted Jul 25, 2019 - 08:38 CDT
All systems have been restored to their original configuration and we are now testing with our service provider to ensure quality.
Posted Jul 24, 2019 - 20:55 CDT
Our service provider's primary site is now operational and is now redirecting call traffic to their original routes. Clients are not being impacted by this transition back to the primary site.
Posted Jul 24, 2019 - 16:03 CDT
Our service provider has restored their primary site and are testing to ensure the site will sustain service. We will provide updates when the primary site returns to production. In the meantime, the service provider's backup systems continue to sustain our call volume without client impact.
Posted Jul 24, 2019 - 14:57 CDT
The service provider continues to work on a resolution. However, we are experiencing intermittent call quality issues with our IVR. Thank you for your patience.
Posted Jul 24, 2019 - 10:26 CDT
IVR service is currently up for pharmacies, but we are monitoring carefully to make sure there is no further impact on service
Posted Jul 23, 2019 - 07:11 CDT
We have been speaking with our telco service provider overnight and they have identified the problem with their firewalls and are working to resolve the issue.
Posted Jul 23, 2019 - 05:55 CDT
We have been notified that our service provider is experiencing an outage. They have informed us that they are tracking the issue and looking to move to a backup line as soon as possible.
Posted Jul 22, 2019 - 20:52 CDT
This incident affected: IVR Services (Digital Pharmacist IVR Services (Legacy Cloud)).