Reports of Inbound and Outbound SMS and MMS Delivery Delays

Incident Report for Digital Pharmacist

Resolved

This incident has been resolved.

Posted Jan 15, 2022 - 19:08 CST

Monitoring

Our providers have officially indicated that their systems are now in a recovery state. We are still seeing some delays but all SMS services appear to be operational.

Posted Jan 14, 2022 - 15:53 CST

Update

We are continuing to investigate this issue.

Posted Jan 14, 2022 - 11:08 CST

Investigating

We have received reports from 2 of our SMS providers that they are detecting and experiencing carrier level issues. Our team is continuing to monitor the situation and will provide updates as they become available.

Posted Jan 14, 2022 - 10:37 CST

This incident affected: Outbound Messaging Services (Outbound SMS Messaging Service) and Inbox / Messaging.