This incident has been resolved.

The issue has been identified and resolved. Some clients may still experience performance issues. We are continuing to monitor the performance.

We are currently investigating an issue where the WebSocket Listener Service lost connection from the pharmacy's client machine. The issue can be resolved by restarting the 'WebSocketListener' Service or rebooting the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides. Pharmacies impacted will receive faxes until the connection has been restored. This may also cause delayed orders to the pharmacy.