Telemanager IVR Experiencing Issues

Incident Report for Digital Pharmacist

Resolved

This incident has been resolved.

Posted Apr 01, 2020 - 12:37 CDT

Update

We are continuing to monitor for any further issues.

Posted Apr 01, 2020 - 11:24 CDT

Monitoring

The Telemanager IVR refill system is experiencing an issue with refills being delivered multiple time. A solution has been implemented to resolve this. We will continue to monitor the issue.

Posted Apr 01, 2020 - 11:24 CDT

Investigating

We are currently investigating this issue.

Posted Apr 01, 2020 - 11:20 CDT

This incident affected: IVR Services (Digital Pharmacist IVR Services (Legacy Cloud)).