We are continuing to monitor for any further issues.
Posted Nov 13, 2019 - 07:40 CST
Monitoring
The issue has been identified and resolved. You may still need to restart the 'WebSocketListener' Service or reboot the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides.
Posted Nov 13, 2019 - 07:40 CST
Update
We are continuing to investigate this issue.
Posted Nov 12, 2019 - 11:33 CST
Investigating
The Technical Support Team has identified and are currently investigating an issue where the WebSocket Listener Service lost connection from the pharmacy's client machine. The issue can be resolved by restarting the 'WebSocketListener' Service or rebooting the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides. Pharmacies impacted will receive faxes until the connection has been restored.