We have corrected the issue and are continuing to monitor the connections.
Posted Oct 31, 2019 - 11:55 CDT
The Technical Support Team has identified and are currently investigating an issue where the WebSocket Listener Service lost connection from the pharmacy's client machine. The issue can be resolved by restarting the 'WebSocketListener' Service or rebooting the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides. Pharmacies impacted will receive faxes until the connection has been restored.