Degraded Performance and Issues with Cloud Provider

Incident Report for Digital Pharmacist

Resolved

This incident has been resolved.

Posted May 09, 2022 - 08:54 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 06, 2022 - 11:10 CDT

Investigating

We are investigating reports of degraded system performance due to an issue our cloud provider is experiencing. More updates to follow.

Posted May 06, 2022 - 08:18 CDT

This incident affected: Websites (Website Services), Outbound Messaging Services (Outbound SMS Messaging Service, Outbound Voice Messaging Service), IVR Services (NPE IVR, Digital Pharmacist IVR Services (Legacy Cloud)), and Mobile App Services, Content Services, Pharmacy Dashboard, Inbox / Messaging, Refill Processing, Newsletters.