Intermittent IVR Issue
Incident Report for Digital Pharmacist


On Friday at 5:22 PM CT we were alerted by our monitoring system that our IVR was experiencing degraded performance.

Analysis & Discovery

Reviewing the Event Log on the impacted server from the incident, we found a warning messages for network drivers for one of our network cards. During the outage, the server was actually up and running, but the network driver for the IP address our services depend upon was experiencing issues. The monitoring system and access for emergency and monitoring were still accessible and therefore we were able to correct the issue.

Posted Jun 05, 2019 - 10:39 CDT

All services are working as expected and no further impact on customer calls.
Posted Jun 03, 2019 - 16:43 CDT
The system is now operational and we are researching to determine the root cause.
Posted May 31, 2019 - 18:10 CDT
We are currently investigating this issue.
Posted May 31, 2019 - 17:51 CDT