Degraded Performance - Refill Processing
Incident Report for Digital Pharmacist
Resolved
This incident has been resolved.
Posted Oct 14, 2020 - 14:52 CDT
Update
Your WebSocket Listener Service may have lost connection from the pharmacy's client machine. The issue can be resolved by restarting the 'WebSocketListener' Service or rebooting the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides. Pharmacies impacted will receive faxes until the connection has been restored. This may also cause delayed orders to the pharmacy.
Posted Oct 14, 2020 - 10:19 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 14, 2020 - 08:10 CDT
Investigating
We are currently investigating this issue.
Posted Oct 14, 2020 - 07:32 CDT
This incident affected: Refill Processing.
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